Welcome to Rave Technologies’ privacy notice for its website and marketing communications.

Rave Technologies (India) Private Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Rave Technologies (India) Private Limited collects and processes your personal data (a) through your use of our website, including any data you may provide through the website when you contact us or a member of our team using it, and (b) when you are included on our marketing database, including if you sign up to news or alerts through our website.

Our website is not intended for children and we do not knowingly collect data relating to children that use our website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Rave Technologies (India) Private Limited is the controller and responsible for your personal data (collectively referred to as “Rave”, “we”, “us” or “our” in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:

Full name of legal entity:      Rave Technologies (India) Private Limited

Email address of DPO:           rave.dpo@northgateps.com

Postal address:                     3rd Floor, A Wing, Madhu Industrial Estate, Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra 400013

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes.

This version was last updated in May 2018.

It is important that the personal data we hold about you is accurate and current. We’d be grateful if you could keep us informed if your personal data changes during your relationship with us by contacting us.

Third-party links

Our website or communications that we send to you may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

2. Personal Data We Collect From You

We collect and process the personal data you give us via the form submission on the website for:

  • any enquiry or questions you may have,
  • your interest in attending our events,  
  • subscribing to our monthly PubsTech Newsletter,
  • communication with regards to your personal data handling requests.

The personal data you give us may include your name, address, organisation, job title, email address and phone number. We seek your consent before you submit the form and keep you informed with the purpose on how we intend to use your personal data.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Cookies Policy

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. This information is used to make content and services more relevant and useful during future visits.

Cookies are small text files that are placed and stored on your device by websites that you visit. When you access the website, a cookie consent form is displayed on the screen. If you agree and provide your consent only then the cookie will be stored in your device and we will be able to track your browsing behaviour. If you do not agree, we will not be able to set the cookie on your device, thus barring us from tracking your browsing behaviour.  

Types of Cookies

The types of cookies used on our Website are:

  • Analytical Cookies

These cookies collect information about the number of visitors to our Website and how such visitors use it, for example: which pages are visited most often; and any error messages received. These cookies do not collect any personal data and the information that is collected is aggregated and anonymous. Some of these cookies are automatically deleted from your device after two (2) years. Others are “session cookies” which are stored in your device’s temporary memory and are erased after the browser is closed.

We use the “Google Analytics” tool provided by Google to collect anonymous information to analyse how visitors access and use our Website and to compile reports on Website activity. You can find more information on how Google Analytics uses this information (including Google’s privacy policy) by visiting www.google.com/intl/en/policies/privacy/partners. You may reject or delete these cookies by downloading and installing the “Google Analytics Opt-out Browser Add-on” available at https://tools.google.com/dlpage/gaoptout.

  • Eloqua

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and which search terms visitors used to get to our websites.

These cookies don’t collect information that identifies a visitor unless the visitor provides us with their details manually, for example when a visitor provides us with their name and email address when requesting further details on our products and services.

These cookies are retained by your computer for a minimum of 25 years unless you manually clear them from your browser.

Click here for an overview of privacy at Eloqua

  • Targeting Cookies

These cookies record your visit to our Website, the pages you have visited and the links you have followed. These cookies can be used to make our Website and the advertising displayed on it more relevant to you and your interests.

We don’t currently carry out any advertising on our Website, however we use “Google Display” and “DoubleClick” cookies provided by Google to collect this information and these cookies will be stored on your device. You can find further information and details on Google Display at www.google.co.uk/ads/displaynetwork/index and DoubleClick at www.doubleclickbygoogle.com.

Without collecting any personal information about you, these cookies can:

  • limit the number of times the same advertisement is shown to you;
  • enable a sequence of adverts to be shown in the right order;
  • calculate the number of users to which the advert has been displayed; and
  • calculate the number of users who visit a website as a direct response to an advertisement.

Targeting cookies expire and are automatically deleted no more than ninety (90) days from the time the cookie is set (or updated). Google Display cookies are usually deleted automatically in thirty (30) days from the time the cookie is set (or updated).

Controlling Cookies

If you don’t want us to use cookies when you visit our Website, (in addition to, for example, downloading the “Google Analytics Opt-out Browser Add-on” (see above)) you can delete cookies after having visited our Website, or browse our Website anonymously using your browser’s anonymity settings and you can do this through your browser settings. If you use your browser settings to block cookies, you may not be able to access all parts and/or functionality of our Website.

For more information about cookies and details of how to delete, disable and turn off cookies you can visit www.aboutcookies.org.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • In certain circumstances, where you consent to the processing.
      • to provide you with information and services that you request from us;
      • to notify you about changes to the services we offer; and
      • to ensure that content from the Website is presented in the most efficient manner for you and for your device

Where we are processing on the basis of your consent you have the right to withdraw that consent at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including the basis of legitimate interest
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(a) Necessary for our legitimate interests (to develop our products/services and grow our business)

(b) Your consent

To respond to any questions or queries you submit(a) Identity

(b) Contact

Your consent
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly in marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested to be added to our marketing database, you have subscribed for news alerts or similar from us, and have not opted out of receiving that marketing.

You can unsubscribe from receiving marketing communication from us by updating your subscription settings here. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a direct request for further information.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • We may need to transfer your personal data to other companies within the NPS group of companies.
  • We may need to transfer your personal data to external third-party companies (for example, to the company that manages our website from time to time, or a company that we engage to print hard copy marketing material).
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International transfers

In some circumstances, we may need to share your personal data within the company. This may involve transferring your data within European Economic Area (EEA) or outside EEA.

Whenever we transfer your personal data, we ensure a degree of protection is afforded to it and that the transfer is in accordance with legislation. For example, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your legal rights

Under certain circumstances, by law you have the right to:

  • Right to be informed
    • We have mentioned the purpose of data usage at the time of data collection (through forms, landing pages or emails). For more information about your data, please read the policies.
  • Rights to Access
    • Information to the customers will be provided on requests related to data processing or supplementary information.
  • Rights to Rectification
    • In accordance to the customer’s request for rectification, appropriate updates will be made within one month and accordingly informed to the customer.
  • Rights to Erasure
    • On receipt of the data erasure email from the customer, all records and data will be deleted within one month and you will stop receiving all our email communications.
  • Rights to Restriction of processing
    • The customer’s data will not be processed until further notice from the customer. The customer will be informed when the restriction is lifted as per their request.
  • Right to Data Portability
    • The data will be shared with the customer on request for their own distribution.
  • Rights to Object
    • On objection request, the marketing team will cease to use the data for marketing purpose.
  • Rights to Data Retention
    • The default retention period is 6 months.
    • In the scenario when the customer has restricted to use the data for more than 6 months or in case of no active communication for 6 months, the personal data will be deleted from our records.
    • If the customer changes the retention period, they will continue to receive our monthly newsletter and information on various events. Modification for the retention period will be effective within a month. The customer may revert to change in this time period.

You can exercise your above rights to at any time by contacting us (see “Contact Us” below).

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within the set timeframe. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes

Any changes we may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.

Contact Us

To contact us about our Privacy Policy, please email rave.dpo@northgateps.com or write to us at: FAO Marketing Team, Rave Technologies (India) Private Limited of Madhu Estate, Pandurang Budhkar Marg, Worli, Mumbai – 400013, Maharashtra, India.

The document was last updated on 30th May 2018.